Here you will find answers to frequently asked questions to help you plan your visit with ease: ticketing, opening hours, access, venues, seating, practical information and contact details. If you cannot find the information you are looking for, please do not hesitate to get in touch, our team will be happy to help.
Visit our ticketing page and see our list of sales points here.
No, the confirmation e-mail is not a valid ticket. Only tickets displaying a QR code or barcode will be accepted. You may present them either printed or directly on your smartphone.
No, you can show your ticket on your smartphone, provided you have enough battery and can display it at sufficient brightness.
Before the festival: Please contact the sales point where you bought your ticket.
For print@home tickets: the purchaser may reprint the ticket. Please destroy any damaged or unusable copies.
At the festival: if you lose your ticket, please go to the evening box office, where our staff will explain the next steps.
In venues with numbered seating, the seating arrangement is divided into two sections: an even-numbered side and an odd-numbered side. Even-numbered seats are located on the right when facing the stage, while odd-numbered seats are on the left. The seats follow a sequential order within each row and meet in the centre at seats 1 and 2. Therefore, if your ticket numbers increase by two (e.g., 2 and 4), your seats are indeed next to each other.
By default, for concerts with numbered seating, the system will automatically offer adjacent seats. An alert message will notify you if this is not the case.
Please note that the Caux Palace auditorium is an exception: seating is numbered differently there. We invite you to consult the seating plan available on the Caux Palace page.
No, there are no reduced-price tickets for seniors (AVS). We have a special rate of CHF 10 for children (up to the age of 16), students and apprentices upon presentation of valid ID or student card. Find all of our special offers here.
Please respect the start time indicated on your ticket and on our website. Depending on the performers’ instructions, the festival cannot guarantee admission once the performance has begun. Latecomers do not have the right to demand access to or a refund for their allocated seats.
If the Fondation du Septembre Musical takes the decision to cancel a concert, you may be entitled to a refund for your tickets. Upon request, the amount actually paid by the customer will be refunded. Tickets for a cancelled concert must be returned or sent back to the Fondation du Septembre Musical within 3 months of the date of the official cancellation announcement.
Yes, all our concert venues have a bar offering drinks and light refreshments. The selection may vary depending on the venue.
No, there is no dress code. We simply invite you to wear something you feel comfortable in.
As Septembre Musical Montreux-Vevey is a Swiss classical music festival, children are generally admitted to performances from the age of 5. All children require an entrance ticket. There is a special rate of CHF 10 for young people up to the age of 16, students and apprentices, which can be applied to all seating price bands, subject to availability.